Sales and Negotiation Skills
This training is for those who want to understand the logic behind the steps of selling and how to win their customers through their unique way of being, without artificial speeches.
Training topics:
-the basic steps necessary for a sales or negotiation process;
-effective methods of presenting services / products;
-persuasion laws
-efficient communication
Time Management
For those who want to win time through simple methods and adapted to their personal style. We identify and develop together the path to efficiency.
Training topics:
- planning;
- prioritization;
- methods of organization;
- delegation.
Team Development | Leadership
When we talk about efficient teams, 1 + 1 is rarely equal to 2. It can mean much more or even less. For those who want more than a team building training and are interested in the ways in which high-performance teams work, we discuss about:
-stages of team development
-the ingredients of efficient teams;
-feedback as growth instrument
-types of leaders and teams
Customer Care
Maintaining a healthy relationship with customers is a decisive factor in any business. Satisfied customers become the best sellers you could ever have.
The key elements of this training are:
-positioning from the attitude perspective
-efficient communication
-empathy and assertiveness
-how do we answer to complaints
Change Management
Among the certainties of life is "change". It is inherent. It's a fact of evolution. We can choose to resist or better understand what is happening, in order to adapt faster and in turn generate processes of change.
We discuss about
-emotional reactions to change
-change curve
-adaptation to change;
-generating change;
-proactive vs. reactive.
Motivation & Mindset
The better we understand the working mechanisms of personal motivation, the more we can discover and enhance the inner force that generates results.
General training topics:
-human values in decision making
-emotional intelligence
-motivational theories
-decreasing the demotivating factors.
Communication
If someone does not understand us, it is 80% our responsibility to find the right ways to convey the message. The remaining 20% ​​refers to the existence of the other's willingness to listen. Effective communication can also be seen logically, in terms of the processes behind healthy relationships. For a new world, full of meaning, we are talking about:
-types of communication;
-communication barriers
-being assertive and empathetic
-constructive feedback;
-listening skills
Creativity & Innovation
Creativity is not just for the artists. It can become accessible as long as there is motivation and work. The simplest and most eloquent definition is Creativity = 99% perspiration and 1% inspiration.
In the course, we explore as many creative techniques as possible, both individually and as a team, on real and existing problems for each participant or team.
Conflict Management
Conflict is not just about who wins and who loses. It's more about the power of empathy, understanding others and their perspectives.
From the training:
-preventing conflict
-aggressiveness vs. assertiveness;
-how to mediate conflict
-stress management.
Training of Trainers
Being a good trainer is not a genetic fact. It involves passion, then a lot of work and experience over time. If you want to enter the wonderful world of non-formal education as a facilitator of knowledge processes, here are the topics discussed in the training:
-the necessary steps for delivering a training
-methods and means used in courses;
-developing materials necessary for the training;
-feedback and follow-up
Presentation Skills
For those who want to make impactful presentations by enhancing their own style and learning effective techniques for delivering a strong message.
Training topics:
-the basic ingredients for a successful presentation
-communication skills with the audience
-managing questions
